My Haven Laser & Spa Policies

Policies & Procedures

At My Haven Laser & Spa, we pride ourselves on offering the best care to our clients. Please make yourself aware of our company policies and procedures. Our policies have been designed to ensure you have an enjoyable experience with us.

Booking Policies

ARRIVING LATE – We respectfully request that you arrive 10 minutes prior to your scheduled appointment time. When booking services at My Haven Laser & Spa, your appointment is scheduled with a therapist, whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our therapist may have to shorten your treatment time as you are paying for the time you booked.

We understand that occasionally you may have to cancel an appointment with us. We have a 24 hour cancellation policy.  If an appointment is cancelled with less than 24 hr’s notice, the client will be charged 50% of the fee.  No shows will be charged 100% of the appointment fee.  If these fees are not paid, the client may not be re-booked unless they prepay their next appointment.

We thank you for being courteous to other clients and the therapist’s time.


Any sexual or unethical solicitations are not tolerated and will result in immediate termination of your service and could be reported to authorities. This is a Zero Tolerance policy.

Treatment Packages

For all package purchases at My Haven Laser & Spa, they can only be used by one client, and they are for whoever the package was purchased for.  Other clients will not be able to use any of the treatments for the package.

Gift Cards

Our gift cards never expire, they are non-refundable and have no cash value. Gift cards may be used towards any treatment, service or product. They are transferable and may be forwarded to any other person, friends and families. My Haven Laser & Spa is not responsible for any lost or stolen gift cards.