My Haven Laser & Spa Policies & Procedures

At My Haven Laser & Spa, we pride ourselves on offering the best care to our clients. Please make yourself aware of our company policies and procedures. Our policies have been designed to ensure you have an enjoyable experience with us.

Booking Policies

ARRIVING LATE – We respectfully request that you arrive 5 to 10 minutes prior to your scheduled appointment time to allow time to fill out any required intake forms and answer any intake questions the therapist may have. When booking services at My Haven Laser & Spa, your appointment is scheduled with a therapist, whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our therapist may have to shorten your treatment if there are other scheduled appointments after your session.  Full service fees will still be charged even if sessions have to be shortened due to late arrival.  If you know you will be a few minutes late, please call us ahead of time so we can do our best to try and accommodate you.

Cancellation and Rescheduling Policy

At My Haven Laser & Spa, we understand that unforeseen circumstances may require you to cancel or reschedule an appointment. Our goal is to provide the best possible service while managing our schedule efficiently to benefit all our clients.

General Cancellation and Rescheduling:

  • More Than 24 Hours’ Notice: No charge. We kindly request that you provide us with at least 24 hours’ notice for any cancellations or changes to your appointment.
  • Less Than 24 Hours’ Notice:
    • First Occurrence: A charge of 50% of the service fee.
    • Subsequent Occurrences: A charge of 100% of the service fee.
  • No-Shows: Clients who do not show up for their scheduled appointment without any prior notice will be charged 100% of the appointment fee.

Rescheduling Limits:

  • Clients may reschedule an appointment up to two times without additional charges. Rescheduling must be done with at least 24 hours’ notice.
  • After Two Reschedules: A non-refundable deposit is required for any further rescheduling. This deposit will be credited to your service upon completion but forfeited in case of cancellation or additional rescheduling.

Deposits:

  • Effective immediately, a non-refundable deposit of $65 will be required to secure all appointments. This measure helps manage our scheduling effectively and ensures timely services for all our clients. If there is a need for cancellation, the deposit can be used as credit for future appointments.

Multiple Appointments Within the Same Day:

  • More Than 48 Hours’ Notice: You may cancel or reschedule without penalty.
  • 24 to 48 Hours’ Notice: A charge equal to 50% of the total service price for the appointments will be applied.
  • Less Than 24 Hours’ Notice: A charge equal to 100% of the total service price for the appointments will be applied.

We appreciate your understanding and cooperation. This policy helps us ensure that we can accommodate the needs of all our clients and continue providing the quality service you expect and deserve.

Full-Minute Guarantee Policy at My Haven Laser & Spa

What Makes Us Stand Out?

At My Haven Laser & Spa, your satisfaction and well-being are our highest priorities. We understand that your time is valuable, and we want to make sure you get exactly what you pay for. That’s why we are proud to introduce our Full-Minute Guarantee Policy:

Full-Minute Guarantee

When you schedule a massage or any other time-based service at My Haven Laser & Spa, you are guaranteed to receive every single minute that you booked for your treatment. Your treatment time will start when our massage therapist begins the hands-on work, not a minute sooner or later.

How It Works

  1. Arrival Time: Please ensure you arrive on time for your appointment to take full advantage of our Full-Minute Guarantee. Clients are responsible for arriving before their scheduled appointment time to ensure they receive their full treatment time.
  2. Start Time: Your treatment will begin only when our massage therapist starts the hands-on portion of your service.
  3. Duration: If you have booked a 60-minute massage, you will receive exactly 60 minutes of hands-on massage. There will be no time subtracted for preparation or ending the session.

Full Refund Policy

In the unlikely event that you do not receive the full minutes of the treatment you paid for, you are entitled to a full refund for that specific service. We stand by our commitment to quality and customer satisfaction.

How to Claim a Refund

  1. Address your concern to the front desk immediately following your appointment, or
  2. Contact us within 24 hours of your appointment at (403) 418-5525 or email us at contact@myhavenlaserspa.ca.

Thank you for choosing My Haven Laser & Spa. We look forward to providing you with exceptional service that respects both your time and well-being.

Inappropriate Behavior Policy

This is a professional business.  At My Haven Laser & Spa we strive to create a comfortable and relaxing environment for all our clients. To ensure the well-being and safety of our guests and staff, we have implemented the following Inappropriate Behavior Policy. We kindly request that all clients adhere to these guidelines during their visit to our spa.

  1. Unethical Solicitations: Any form of sexual or unethical solicitations, unwanted physical contact, advances, or inappropriate remarks towards staff or other clients are not tolerated and will result in immediate termination of your service and could be reported to authorities. This is a Zero Tolerance policy.
  2. Respectful Conduct: Clients must maintain respectful behavior towards all spa staff members and other clients. Harassment, discrimination, or any form of verbal or physical abuse will not be tolerated.
  3. Confidentiality and Privacy: All client information and discussions should be treated with utmost confidentiality. Sharing personal details or engaging in gossip about other clients or staff members is not allowed.
  4. Proper Use of Facilities and Equipment: Clients are responsible for using spa facilities properly and safely. Any intentional damage or misuse will result in immediate termination of services and possible liability for repair or replacement costs.
  5. Consequences of Non-Compliance of Inappropriate Behavior Policy: Any violation of this Inappropriate Behavior Policy may result in the immediate termination of services, removal from the spa premises, and possible legal action if deemed necessary.

We appreciate your cooperation in maintaining a respectful and relaxing environment at My Haven Laser & Spa. By adhering to these guidelines, we can ensure a pleasant experience for all our clients.

Treatment Packages

For all package purchases at My Haven Laser & Spa, they can only be used by one client, and they are for whoever the package was purchased for.  Other clients will not be able to use any of the treatments for the package.

Our gift cards never expire, they are non-refundable and have no cash value. Gift cards may be used towards any treatment, service or product. They are transferable and may be forwarded to any other person, friends and families. My Haven Laser & Spa is not responsible for any lost or stolen gift cards.